Knowledgebase

How do I change or reset my email password?
Short answer: log in to cPanel, open Email Accounts in the Email section, click Manage next to...

How do I forward email to another address?
Short answer: in cPanel, open Forwarders in the Email section, add a forwarder for the address,...

How do I log in to webmail?
Short answer: go to https://yourdomain.co.za/webmail (or https://webmail.yourdomain.co.za), using...

How do I set up an out-of-office reply?
Short answer: in cPanel, open Autoresponders in the Email section, add one for your address,...

How do I set up my business email?
Short answer: create the address in cPanel under Email, then Email Accounts. Then open Connect...

How do I set up my email in Apple Mail on a Mac?
Short answer: in Mail, add an account, choose Other Mail Account, and enter your name, full email...

How do I set up my email in Outlook?
Short answer: in Outlook, add an account, choose the advanced or manual set-up, pick IMAP, and...

How do I set up my email on an Android phone?
Short answer: in your phone's mail app (often Gmail or Samsung Email), add an account, choose the...

How do I set up my email on an iPhone or iPad?
Short answer: in Settings, add a new Mail account, choose Other, and enter your full email...

Should I use IMAP or POP3?
Short answer: use IMAP. It keeps your mail on the server, so your phone, computer and webmail all...

What are my mail server settings (IMAP, POP3 and SMTP)?
Short answer: use your full email address as the username, IMAP on port 993 (or POP3 on 995) for...

Why can't I send or receive email?
Short answer: first log in to webmail. If webmail works, your mailbox and domain are fine and the...

Why does my phone or computer keep asking for my email password?
Short answer: usually because one device still has an old or wrong password saved. Each failed...

Why is my mailbox full and how do I free up space?
Short answer: your mailbox has used all the space it's allowed. Delete old mail, empty the...