Knowledgebase

Short answer: in your phone's mail app (often Gmail or Samsung Email), add an account, choose the manual or "Other" option, pick IMAP, and enter your full email address, your email password and the server settings from cPanel's Connect Devices page: IMAP port 993 and SMTP port 465, both with SSL/TLS.

Android phones come with different mail apps depending on the make, so the screens below may not match yours word for word. The settings are what matter, and they're the same on every phone.

Before you start

• Your full email address and its password. If you don't know the password, see "How do I change or reset my email password?".
• The server name. Log in to cPanel, open Email Accounts in the Email section and click Connect Devices next to your address. The page shows the server name.

Set up the account

1. Open your mail app and go to its settings. Choose the option to add an account.
2. Choose the option for another kind of account (not Google or Outlook).
3. Enter your full email address, then choose manual setup if the app offers it.
4. Choose IMAP as the account type.
5. Incoming server settings:

- Username: your full email address

- Password: your email password

- Server: the server name from Connect Devices

- Port: 993

- Security type: SSL/TLS

1. Outgoing server settings:

- Server: the same server name

- Port: 465

- Security type: SSL/TLS

- Require sign-in: on, with the same username and password

1. Save, then send yourself a test email and reply to it.

The settings in one place

• Username: your full email address
• Incoming (IMAP): server name from Connect Devices, port 993, SSL/TLS
• Outgoing (SMTP): same server name, port 465, SSL/TLS, sign-in required
• POP3 (only if you need it): port 995, SSL/TLS

For more on the choice between IMAP and POP3, see "Should I use IMAP or POP3?".

If it still doesn't work

• Check the username is your full email address, not just the first part.
• Test your password in webmail. See "How do I log in to webmail?". If webmail works, the problem is in the phone's settings.
• Check the ports and SSL/TLS settings above.
• If email works on mobile data but not on the office WiFi, another device may be using an old password. See "Why does my phone or computer keep asking for my email password?".

If that doesn't help, open a support ticket with the email address, your phone make, the mail app and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Which app should I use? Any mail app that lets you add an IMAP account. The settings are the same.

What's my username? Your full email address.

Which ports do I use? IMAP 993 and SMTP 465, both with SSL/TLS.

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