Knowledgebase

How do I keep my passwords safe?
Short answer: never put a password in a ticket or email. Use a long, unique password for every...

How do I spot a fake domain renewal or phishing email?
Short answer: be wary of any email that pushes you to pay fast through a link, asks for a...

My website is down or looks hacked: what do I do?
Short answer: don't panic and don't delete files. Check the error you see, then open a support...

What are SPF, DKIM and DMARC, and do I need them?
Short answer: they're DNS records that prove your email really comes from you, so it lands in...

Which password do I use?
Short answer: you have three separate passwords. Your email password opens your mailbox, your...