Knowledgebase

Short answer: never put a password in a ticket or email. Use a long, unique password for every login and keep it in a password manager.

Why not in a ticket?

Tickets and emails are stored and copied to inboxes. A password written there can be read later by anyone who gets into one of those inboxes.

What to do instead

Use a long, unique password for each login and keep it in a password manager. If someone else has used a password to help you, change it once the work is done.

Often you don't need to share one

• For an email problem, start by telling us the address and the exact error.

If it still doesn't work

Open a support ticket and explain what you need help with. Don't include any password.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can I email you my password? No, please don't.

Should I change a password someone else has used? Yes, change it once the work is done.

MyGuru Support