Knowledgebase

Short answer: you add DNS records in the Zone Editor in your hosting control panel (cPanel). That needs an active hosting package with us. If your domain is registered with us but has no hosting, you can't add records here, but you can point the domain to another provider and add the records there.

Services like Google, Microsoft, Apple, website builders and email providers often ask you to add a DNS record to prove you own your domain or to connect it. Here's how to do it with us.

Which one are you?

You have a hosting package with us. Follow the steps below. Records you add in cPanel only work while your domain uses our nameservers, ns1.connectedi.co.za and ns2.connectedi.co.za.

You only have the domain with us. There's no DNS zone on our side. See "Do I get DNS and email with a domain only, or do I need hosting?" for your two options.

Adding a record in cPanel

1. Log in to cPanel for your hosting package. See "How do I log in to my hosting control panel (cPanel)?".
2. On the cPanel home page, find the Domains section and click Zone Editor.
3. You'll see a list of your domains. Click Manage next to the domain you want to change.
4. Click Add Record. A new row opens on the page.
5. Fill in the row:

- Name: the name your provider gave you, for example a host name or the domain itself.

- TTL: leave the default (14400 seconds) unless your provider asks for something else.

- Type: choose the record type, for example TXT, CNAME, A or MX. AAAA, CAA, HTTPS, SVCB and SRV are also in the list.

- The value field: this changes with the type. For an A record it asks for an IPv4 address. For a TXT record, paste the text value.

1. Copy and paste the name and value from your provider instead of typing them. A single wrong character stops the check from working.
2. Click Save Record. If you change your mind, click Cancel and nothing is saved.
3. Go back to your provider and click their verify or check button.

Most records start working within minutes, but a change can take up to 48 hours to reach everyone.

Good to know

• Don't edit or delete existing records unless your provider tells you to. Old records often keep your website and email working.
• If you need us to add a record for you, open a support ticket and paste in the exact record as text. Screenshots are easy to misread.
• Verification records (for Google, Microsoft, Apple and similar) are usually TXT records. Your provider's page shows the exact name and value.

If it still doesn't work

Open a support ticket from your client area. Tell us the domain, the provider you're setting up, and paste the record or the error message as text. See also "Why didn't my website or email change after a DNS update?".

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Why can't I find DNS management in my client area? Because the domain has no hosting package with us, so there's no DNS zone to manage.

Where's the Zone Editor in cPanel? In the Domains section of the cPanel home page.

Do I need hosting just to add one TXT record? Not if you point the domain's nameservers to your other provider. Then you add the record there.

How long does a DNS change take? Often minutes, but it can take up to 48 hours.

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