Knowledgebase

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Do I get DNS and email with a domain only, or do I need hosting?
Short answer: a domain on its own doesn't come with DNS or email on our side. There's no DNS zone...

Does my hosting plan include a free .co.za domain?
Short answer: yes, if you choose a Standard or Advanced hosting plan. The free part is the first...

How do I add a DNS record (TXT, CNAME, A or MX)?
Short answer: you add DNS records in the Zone Editor in your hosting control panel (cPanel). That...

How do I change my nameservers?
Short answer: you can change them yourself in your client area, in a few clicks. Set the domain...

How do I find out when my domain expires?
Short answer: look at your domain in your client area, which shows its renewal date. You can also...

How do I point my domain to Wix, Vercel or another website builder?
Short answer: add your domain in your builder's account first, then copy the nameservers they...

How do I register a .co.za domain?
Short answer: search for the name in our domain search, add it to your cart and pay. Your domain...

How do I transfer my domain to another company?
Short answer: for a .co.za domain you don't need an authorisation code, so you leave that field...

How do I transfer my domain to you?
Short answer: you start the transfer in our cart. For a .co.za domain, the registry then emails...

How do I update my domain's contact or owner details?
Short answer: open a support ticket with the domain name and the new details. We'll reply with...

How do I verify my domain for Google or Microsoft 365?
Short answer: copy the TXT record that Google or Microsoft gives you and add it where your...

What happens if my domain or hosting expires?
Short answer: when a domain or hosting package isn't renewed or paid, the website and email that...

What is the ZARC approval email for a .co.za transfer?
Short answer: after the transfer is requested, ZARC, the .co.za registry, emails the domain's...

Which domain endings can I register?
Short answer: you can register .co.za, .com, .org, .org.za, .xyz, .uk, .co.uk and the city...

Why didn't my website or email change after a DNS update?
Short answer: DNS changes aren't always instant. Most show up within minutes, but it can take up...

Why haven't my nameservers updated?
Short answer: a nameserver change can take up to 48 hours to reach everyone. If it's been longer,...