Knowledgebase

Short answer: DNS changes aren't always instant. Most show up within minutes, but it can take up to 48 hours for a change to reach everyone. If it's been longer, the record was probably added in the wrong place or has a typing mistake.

You've added or changed a DNS record, but your website, email or a verification check still behaves as if nothing happened. This is common and usually sorts itself out. Work through these checks in order.

If you changed your nameservers rather than a record, see "Why haven't my nameservers updated?".

Check these in order

1. Give it time. A new or changed record can take up to 48 hours to reach everyone.
2. Check you changed it in the right place. DNS records live wherever your nameservers point. If your nameservers point to another provider such as Vercel, Wix or GoDaddy, add the record there, not with us. If your domain uses our nameservers, ns1.connectedi.co.za and ns2.connectedi.co.za, the records are in cPanel. A domain with no hosting package with us has no DNS zone on our side.
3. Look at the exact record. One wrong character in a TXT or CNAME record is enough for a check to fail. Copy and paste the record instead of typing it. If your DNS is with us, open cPanel, go to the Domains section, click Zone Editor, then Manage next to your domain, and compare the record with what your provider asked for.
4. Clear your browser cache. Or try another browser, or your phone on mobile data. Your device may still show the old page.
5. Check your email separately. Email depends on MX records. If you changed or removed an MX record, or moved your DNS to another provider, make sure the MX records are right, or email can stop.

If it still doesn't work

Open a support ticket from your client area. Give us the domain, the record you changed, when you changed it, and the exact message you see. Paste text rather than sending a screenshot.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

How long does a DNS change take? Often minutes, up to 48 hours.

Where do I add the record? Wherever your nameservers point. If they point to another provider, add it there.

Why does my website still show the old page? Your browser may be showing a saved copy. Clear the cache or try another device.

My change is older than 48 hours. What now? Check you made it in the right place, then open a ticket with the details.

MyGuru Support