Knowledgebase

Short answer: log in to your client area, open Billing, then My Invoices, click View Invoice, and pay with Pay Now.

All your invoices are in your client area, where you can view, download and pay them.

Find, download or pay an invoice

1. Log in to your client area.
2. Open Billing, then My Invoices.
3. Click View Invoice to open an invoice, or Download to save a copy. To pay, open the invoice and click Pay Now.

How you can pay

Payfast, Netcash Direct Debit or Bank Transfer.

To pay by bank transfer, see "How do I pay by EFT and send proof of payment?".

Reminders about unpaid invoices

For due dates and reminders, see "When is my invoice due and when will I get it?".

If your service was suspended

See "My service was suspended: how do I get it back on?".

If it still doesn't work

Open a support ticket from your client area with the invoice number. Our support hours are Monday to Friday, 09:00 to 17:00. Never send card details in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Where are my invoices? In your client area under Billing, then My Invoices.

Can I download an invoice? Yes. Click Download next to it in My Invoices.

MyGuru Support