Knowledgebase

Short answer: your invoice is emailed 8 days before its due date, and we send a reminder 2 days before it's due.

Each invoice has a due date, and we send it to you before that date so you have time to pay.

When you get the invoice

8 days before the due date.

You can also see it in your client area under Billing, then My Invoices.

Emails about an unpaid invoice

1. 2 days before the due date: a reminder.
2. 2, 4 and 6 days after the due date: overdue notices.
3. 7 days after the due date: the service is suspended. See "My service was suspended: how do I get it back on?".

These are about invoices only. Please note your domain's expiry date in your own diary or calendar.

If it still doesn't work

If you didn't get an invoice, check your spam folder and look in your client area. Then open a support ticket with your domain or service name.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

When is my invoice due? On the due date shown on the invoice.

When will I get it? 8 days before the due date.

Will you remind me about an unpaid invoice? Yes, 2 days before the due date, and again 2, 4 and 6 days after if it's still unpaid.

Where can I see old invoices? In your client area under Billing, then My Invoices.

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