Knowledgebase

How do I cancel a service or stop my domain renewing?
Short answer: to stop a domain renewing, turn off auto renew for it in your client area. To...

How do I find, download or pay an invoice?
Short answer: log in to your client area, open Billing, then My Invoices, click View Invoice, and...

How do I open a support ticket, and what should I include?
Short answer: open the Open Ticket page (link below), choose the department, describe the problem...

How do I pay by EFT and send proof of payment?
Short answer: choose Bank Transfer on the invoice, pay into our account, then send us your proof...

How do I renew a domain or hosting early?
Short answer: you can usually renew a domain early in your client area: open Domains, then Renew...

How do I update my account details or reset my client area password?
Short answer: to reset your password, use the forgot password link on the client area login page...

How do I update my card or payment method?
Short answer: you can pay each invoice with Pay Now, or choose Subscribe Now once so your saved...

My service was suspended: how do I get it back on?
Short answer: pay the overdue invoice in your client area. If it's still off after you've paid,...

When is my invoice due and when will I get it?
Short answer: your invoice is emailed 8 days before its due date, and we send a reminder 2 days...