Knowledgebase

Short answer: for a few files, use File Manager in the Files section of cPanel and upload into public_html. For many files, create an FTP account in cPanel and use an FTP program.

Your main website's files live in the public_html folder.

Upload with File Manager

1. Log in to cPanel. See "How do I log in to my hosting control panel (cPanel)?".
2. In the Files section, click File Manager.
3. Open the public_html folder.
4. Upload your files.

Upload with FTP

1. In the Files section of cPanel, click FTP Accounts.
2. Create an FTP account with a strong password.
3. In your FTP program, enter the host, username and password for that FTP account. If you're not sure of the host name, open a support ticket.
4. Upload into public_html.

Good to know

• Don't delete or overwrite files you don't recognise. On a WordPress site, most files are part of WordPress.
• Take a backup before big changes. See "How do I restore a backup?".

If it still doesn't work

Open a support ticket with the domain and the exact error. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Where do my website files go? In public_html, for your main domain.

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