Knowledgebase

Short answer: open JetBackup 5 in the Files section of cPanel, choose the backup date and restore the files, database or email you need. If you're not sure, open a support ticket and ask us before you restore.

Before you restore

• A restore replaces what's there now with the older copy. Anything added since that date, such as orders, posts or new email, can be lost.
• If you only need one file or one database, restore just that rather than the whole account.
• Not sure which date to pick? Ask us first.

Steps

1. Log in to cPanel. See "How do I log in to my hosting control panel (cPanel)?".
2. In the Files section, click JetBackup 5.
3. Choose what to restore, for example files, databases or email.
4. Pick the backup date.
5. Start the restore and wait for it to finish.
6. Check your website and email.

cPanel also has Backup and Backup Wizard in the Files section, for downloading your own copy.

Every hosting plan includes daily backups.

If it still doesn't work

Open a support ticket with the domain, what you need back and the date it was last right.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can you restore it for me? Open a support ticket and ask, and we'll confirm.

Can I download my own backup? Yes, from Backup or Backup Wizard in cPanel.

MyGuru Support