Knowledgebase

Short answer: every hosting plan includes a free move of your main website from your old provider to our servers. We do the work.

What's included

We handle the full migration of your primary website from your existing provider to our servers at no extra cost.

How it works

Open a support ticket and we'll confirm the steps and timing for your site.

What we need from you

Access to your current hosting, or a backup of your site. Never put a password in a ticket. See "How do I keep my passwords safe?".

How to ask for it

Open a support ticket with your domain name and tell us where your site is hosted now.

The domain

Moving the website doesn't move the domain registration. To move the domain too, see "How do I transfer my domain to you?".

If it still doesn't work

Reply on your migration ticket with the domain and what you're seeing.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Is it free? Yes, on every hosting plan, for your primary website.

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