Knowledgebase

Short answer: you can usually renew a domain early in your client area: open Domains, then Renew Domains, or open the domain and click Renew Now. Hosting and Site Care renew when you pay the next invoice. If you need that invoice raised before it appears, open a support ticket and ask us.

Renewing a domain early

1. Log in to your client area.
2. Open Domains, then Renew Domains, and choose the domain you want to keep. You can also open the domain and click Renew Now.
3. Complete checkout. The cart or invoice shows the amount. We don't list renewal prices in this article.

If a renewal invoice is already in your account, pay that invoice instead of starting a second order. See "How do I find, download or pay an invoice?".

If you can't see a renew option, wait for the renewal invoice or open a support ticket with the domain name. We'll confirm the next step.

To check the renewal date, see "How do I find out when my domain expires?". To stop a domain renewing, see "How do I cancel a service or stop my domain renewing?".

Renewing hosting or Site Care early

Hosting and Site Care normally renew when the next invoice is raised and you pay it in your client area. See "When is my invoice due and when will I get it?" and "How do I find, download or pay an invoice?".

If you need that invoice raised before it appears, open a support ticket with the service or domain name and ask us to raise it early. We'll confirm whether we can do that for your account.

Don't wait until after the due date if you can help it. An unpaid invoice can suspend the service. See "My service was suspended: how do I get it back on?" and "What happens if my domain or hosting expires?".

If it still doesn't work

Open a support ticket with the domain or service name and whether you're renewing a domain, hosting, Site Care, or more than one of these.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can I renew a domain before the invoice arrives? Often yes, from your client area, under Domains, then Renew Domains, or with Renew Now on the domain page. If you can't see that option, pay the renewal invoice when it appears, or ask us in a ticket.

Can I renew hosting or Site Care myself before the invoice arrives? No. Pay the next invoice when it's there, or ask us in a ticket to raise it early.

Where do prices show? In your cart or on the invoice in your client area, not in this article.

MyGuru Support