Knowledgebase

Short answer: create the address in cPanel under Email, then Email Accounts. Then open Connect Devices next to the address to see the exact settings for your phone or mail program. Use IMAP with the secure ports, and your full email address as the username.

Email on your own domain, like you@yourbusiness.co.za, comes with your hosting package. This guide shows you how to create an address in cPanel and connect it to your phone or computer.

What you need first

Email on your own domain comes with an active hosting package. If you only have the domain with us, add hosting first. In the client area, open Services, then Order New Services, choose your hosting plan, and choose "I will use my existing domain and update my nameservers". The price shows in the cart.

Step 1: Create the email address

1. Log in to cPanel for your hosting package. See "How do I log in to my hosting control panel (cPanel)?".
2. In the Email section of the cPanel home page, click Email Accounts.
3. Click Create.
4. Enter the name for the address (the part before the @), choose your domain if you have more than one, and set a strong password.
5. Save. The new address now shows in the Email Accounts list.

Step 2: Get your settings

1. In Email Accounts, find the address in the list.
2. Click Connect Devices next to it.
3. The page shows the settings for that exact address. You can also download an automatic set-up file for some programs, including Mozilla Thunderbird, iOS and macOS Mail, Mail for Windows 10 and Outlook 2010.

Step 3: Add the account to your device

Use your full email address as the username, IMAP with the secure ports, and turn on authentication for outgoing mail. For every setting in one place, see "What are my mail server settings (IMAP, POP3 and SMTP)?".

For step-by-step help, see "How do I set up my email on an iPhone or iPad?", "How do I set up my email in Outlook?" and "How do I set up my email in Apple Mail on a Mac?".

Not sure which to choose? See "Should I use IMAP or POP3?". Want mail for one address to arrive in another? See "How do I forward email to another address?".

Read your email in a browser

You can always read your mail in webmail. See "How do I log in to webmail?".

If it still doesn't work

• Check the username is the full email address, not just the first part.
• Check the password by logging in to webmail.
• Make sure you used the secure ports and turned on authentication for outgoing mail.
• See "Why can't I send or receive email?".

If that doesn't help, open a support ticket with the address, the device and app you're using, and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Should I use IMAP or POP? IMAP for most people, because your mail stays in sync across your phone and computer.

What's my username? Your full email address.

What's the outgoing port? 465, secure (SSL/TLS), with authentication turned on.

Do I need hosting for email? Yes, email on your own domain comes with a hosting package.

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