Knowledgebase

Short answer: in Settings, add a new Mail account, choose Other, and enter your full email address, your email password and the server settings from cPanel's Connect Devices page. Use IMAP with port 993 for incoming mail and port 465 for outgoing mail.

You can read and send your business email in the iPhone and iPad Mail app. This guide uses IMAP, so your mail stays the same on your phone, your computer and webmail.

Before you start

You'll need:

• Your full email address and its password. If you don't know the password, see "How do I change or reset my email password?".
• The server name. Log in to cPanel, open Email Accounts in the Email section, and click Connect Devices next to your address. The page shows the server name for your address.

Option 1: Use the automatic set-up file

1. On your iPhone or iPad, log in to cPanel in Safari.
2. Open Email Accounts and click Connect Devices next to your address.
3. Choose the iOS/macOS Mail.app set-up option and follow the prompts on your device to install and approve it.

If that doesn't work, use Option 2.

Option 2: Set it up by hand

1. Open Settings and find the option to add a mail account.
2. Choose to add another type of mail account.
3. Enter your name, your full email address, your email password and a description, such as Work. Tap Next.
4. Choose IMAP.
5. For the incoming server, enter the server name from Connect Devices, your full email address as the user name, and your email password.
6. Under Outgoing Mail Server, enter the same server name, your full email address and your email password. Don't leave these blank, because outgoing mail needs authentication.
7. Tap Next. The iPhone checks the account. Then tap Save.
8. Check the ports in the account's advanced settings. SSL should be on and the incoming port 993. For the outgoing server, SSL should be on and the port 465.
9. Send yourself a test email and reply to it.

The settings in one place

• Username: your full email address
• Incoming server (IMAP): server name from Connect Devices, port 993, SSL on
• Outgoing server (SMTP): same server name, port 465, SSL on, authentication on
• POP3 instead of IMAP: port 995, SSL on. Only use POP3 if you have a reason to, because mail downloaded with POP3 may not show on your other devices.

If it still doesn't work

• Check the username is your full email address in both the incoming and outgoing settings.
• Test your password in webmail. If webmail works, the problem is on the phone.
• If email works on mobile data but not on your office WiFi, another device may be using an old password and causing a temporary block. See "Why can't I send or receive email?".
• Delete the account on the phone and add it again.

If that doesn't help, open a support ticket with the email address, your iPhone or iPad model, and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Should I choose IMAP or POP? IMAP, so your mail stays in sync on all your devices.

What's my username? Your full email address.

Which ports do I use? IMAP 993 and SMTP 465, both with SSL on.

I changed my email password. What now? Update it on the iPhone in the account settings, for both incoming and outgoing mail.

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