Knowledgebase

Short answer: in Outlook, add an account, choose the advanced or manual set-up, pick IMAP, and enter your full email address, your email password and the server settings from cPanel's Connect Devices page: IMAP port 993 and SMTP port 465, both with SSL/TLS.

Outlook is a popular mail program on Windows computers. This guide sets up your business email in Outlook using IMAP, so your mail matches what you see on your phone and in webmail.

Before you start

• Your full email address and its password. If you don't know the password, see "How do I change or reset my email password?".
• The server name. Log in to cPanel, open Email Accounts in the Email section, and click Connect Devices next to your address. The page shows the server name.
• Which Outlook you have. These steps are for the Outlook desktop program.

Set up the account

1. Open Outlook. If it's your first account, the set-up window opens by itself. Otherwise use the option to add an account.
2. Enter your full email address.
3. Choose to set up the account manually, then continue.
4. Choose IMAP.
5. Fill in the incoming mail settings:

- Server: the server name from Connect Devices

- Port: 993

- Encryption: SSL/TLS

1. Fill in the outgoing mail settings:

- Server: the same server name

- Port: 465

- Encryption: SSL/TLS

1. Click Next, then enter your email password and click Connect.
2. If Outlook asks for a username, use your full email address.
3. Click Done. Send yourself a test email and reply to it.

New Outlook

If you use the new Outlook for Windows, the screens look different but the settings are the same: your full email address, IMAP port 993 and SMTP port 465, both with SSL/TLS.

The settings in one place

• Username: your full email address
• Incoming (IMAP): server name from Connect Devices, port 993, SSL/TLS
• Outgoing (SMTP): same server name, port 465, SSL/TLS
• Authentication: required for incoming and outgoing mail. Use the same details for outgoing as for incoming.
• POP3: port 995, SSL/TLS. Only use POP3 if you need it, because mail downloaded with POP3 may not show on your other devices.

Using Outlook on two computers

Set up the account with IMAP on both computers. Each one then shows the same mailbox. If you only want copies of mail sent to another address, a forwarder may be simpler. See "How do I forward email to another address?".

If Outlook has lost your account

If the account has disappeared from Outlook, add it again with the steps above. With IMAP, your mail is still on the server.

If it still doesn't work

• Check the username is your full email address.
• Test your password in webmail. If webmail works, the problem is in Outlook.
• Check the ports and SSL/TLS settings above.
• If email works for a while and then stops for the whole office, one device may have an old password. See "Why can't I send or receive email?".

If that doesn't help, open a support ticket with the email address, your Outlook version and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

IMAP or POP? IMAP, so your mail stays in sync.

What's my username? Your full email address.

Which ports do I use? IMAP 993 and SMTP 465, both with SSL/TLS.

Can I use the same mailbox on two computers? Yes, set it up with IMAP on both.

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