Knowledgebase

Short answer: in Mail, add an account, choose Other Mail Account, and enter your name, full email address and password. If Mail can't find the settings, enter the server name from cPanel's Connect Devices page, choose IMAP, and use port 993 for incoming and 465 for outgoing mail.

Apple Mail comes with every Mac. This guide connects your business email to it with IMAP, so your Mac, your phone and webmail all show the same mailbox.

Before you start

• Your full email address and its password. If you don't know the password, see "How do I change or reset my email password?".
• The server name. Log in to cPanel, open Email Accounts in the Email section, and click Connect Devices next to your address.

Option 1: Use the automatic set-up file

1. On your Mac, log in to cPanel in your browser.
2. Open Email Accounts and click Connect Devices next to your address.
3. Choose the iOS/macOS Mail.app set-up option, download the file and open it. Follow the prompts on your Mac to approve it.

If that doesn't work, use Option 2.

Option 2: Set it up by hand

1. Open Mail. If it's the first time, the account window opens. Otherwise use the option to add an account.
2. Choose to add another mail account and continue.
3. Enter your name, your full email address and your email password. Click Sign In.
4. If Mail says it can't verify the account, more fields appear. Fill them in:

- User name: your full email address

- Account type: IMAP

- Incoming mail server: the server name from Connect Devices

- Outgoing mail server: the same server name

1. Click Sign In again. Choose which apps to use with the account, such as Mail, and click Done.
2. Check the ports in the account's server settings. Incoming should be port 993 with TLS/SSL on. Outgoing should be port 465 with TLS/SSL on and password authentication. You may need to switch off automatic connection settings to set ports by hand.
3. Send yourself a test email and reply to it.

The settings in one place

• Username: your full email address
• Incoming (IMAP): server name from Connect Devices, port 993, TLS/SSL on
• Outgoing (SMTP): same server name, port 465, TLS/SSL on, authentication with the same username and password
• POP3: port 995, TLS/SSL on. Only use POP3 if you need it, because mail downloaded with POP3 may not show on your other devices.

If it still doesn't work

• Check the username is your full email address in both the incoming and outgoing settings.
• Test your password in webmail. If webmail works, the problem is in Mail.
• If email works for a while and then stops for the whole office, one device may have an old password. See "Why can't I send or receive email?".
• Remove the account from Mail and add it again.

If that doesn't help, open a support ticket with the email address, your macOS version and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

IMAP or POP? IMAP, so your Mac, phone and webmail stay in sync.

What's my username? Your full email address.

Which ports do I use? IMAP 993 and SMTP 465, both with TLS/SSL on.

Mail keeps asking for my password. Why? The saved password is probably out of date. Update it in the account's server settings.

MyGuru Support