Knowledgebase

Short answer: log in to cPanel, open Email Accounts in the Email section, click Manage next to the address and set a new password. Then update the password on every phone and computer that uses the address.

If you've forgotten an email password, or you want to change it for security, you can set a new one in cPanel.

Set a new password in cPanel

1. Log in to cPanel for your hosting package. See "How do I log in to my hosting control panel (cPanel)?".
2. In the Email section, click Email Accounts.
3. Find the address in the list and click Manage next to it.
4. Enter the new password. Use a strong password you haven't used anywhere else.
5. Save your changes.

If you can't get in to cPanel

Open a support ticket and we'll help. Never put a password in a ticket. We'll show you how to get it safely. Changing your cPanel account password itself is a different task. See "How do I reset my cPanel password?".

After you change it

This step matters. Update the password on every phone, tablet and computer that uses this address. If an old device keeps trying the old password, our security system can temporarily block your whole office connection. See "Why does my phone or computer keep asking for my email password?".

If it still doesn't work

Open a support ticket from your client area with your domain name and the email address.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Will I lose my emails if I reset the password? Open a support ticket and we'll confirm.

Does the client area password reset my email password? No, they're separate logins. To tell which password opens what, see "Which password do I use?".

Why does my email stop after I change the password? A device is probably still using the old one.

MyGuru Support