Knowledgebase

Short answer: use your full email address as the username, IMAP on port 993 (or POP3 on 995) for incoming mail, and SMTP on port 465 for outgoing mail, all with SSL/TLS on and authentication turned on.

These are the settings you need to add your business email to a phone, tablet or mail program by hand.

Secure settings (recommended)

• Username: Your full email address, for example you@yourbusiness.co.za
• Password: The password for that email address
• Incoming server (IMAP) port: 993, SSL/TLS
• Incoming server (POP3) port: 995, SSL/TLS
• Outgoing server (SMTP) port: 465, SSL/TLS
• Authentication: Required for incoming and outgoing mail
• Incoming and outgoing server name: The server name shown on your Connect Devices page

For quick copying:

```

Username: your full email address

IMAP: port 993, SSL/TLS

POP3: port 995, SSL/TLS

SMTP: port 465, SSL/TLS

Authentication: required (same username and password)

```

Non-secure settings (not recommended)

Connect Devices also lists IMAP 143, POP3 110 and SMTP 587 without SSL/TLS. Don't use these unless your IT person tells you to, because your password and mail aren't encrypted.

Where to find your exact settings

1. Log in to cPanel for your hosting package.
2. In the Email section, click Email Accounts.
3. Click Connect Devices next to your address.
4. The Mail Client Manual Settings box shows the settings for that address.

If it still doesn't work

• Check the username is the full address, not just the part before the @.
• Make sure outgoing mail uses the same username and password.
• Test your password in webmail.

If that doesn't help, open a support ticket with the address, the device and app, and the exact error message. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

IMAP or POP3? IMAP for most people, because your mail stays in sync on all your devices.

What's the SMTP port? 465, with SSL/TLS.

What's my username? Your full email address.

Does outgoing mail need a password? Yes, authentication is required.

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