Knowledgebase

Short answer: in cPanel, open Autoresponders in the Email section, add one for your address, write your message and set when it starts and stops.

An out-of-office reply, called an autoresponder in cPanel, answers every email automatically while you're away.

Steps

1. Log in to cPanel. See "How do I log in to my hosting control panel (cPanel)?".
2. In the Email section, click Autoresponders.
3. Add an autoresponder.
4. Choose the email address.
5. Enter a subject and your message, for example when you're back and who to contact in the meantime.
6. Set the start and stop times, if the form offers them.
7. Save, then send a test email from another address.

Turning it off

Go back to Autoresponders and delete it, or let the stop time end it.

Good to know

• Keep the message short. Don't include your phone number if you don't want it shared with everyone who mails you, including spammers.
• If you use Outlook or webmail, they may have their own out-of-office setting. Use one or the other, not both.

If it still doesn't work

Open a support ticket with the email address and when you set it up.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Will it reply to every email? It replies to incoming mail while it's switched on.

MyGuru Support