Knowledgebase

Short answer: after the transfer is requested, ZARC, the .co.za registry, emails the domain's current registrant, who has 5 days to accept.

When you move a .co.za domain from one company to another, the registry asks the domain's owner to approve it by email. Here's what that email is and what to check first.

Who's who

• ZARC runs the .co.za registry. It holds the official record of every .co.za domain.
• The registrant is the owner of the domain, the person or business named on its record.
• The registrar is the company you register the domain through, such as us or your current provider.

The approval email

1. You request the transfer with us. See "How do I transfer my domain to you?".
2. ZARC sends an email to the registrant's email address on the domain's record. It comes from SRS ZA Ticket System.
3. The registrant has 5 days to accept it.
4. Once it's accepted, the transfer can go ahead. If it isn't accepted in time, open a support ticket.

Before you start

• Check the registrant email address. The approval email goes to the address on the domain's record. Make sure it's an address you can read. If it isn't, ask your current company to update it before you start.
• Set up your website and email first. Plan where they'll live before the domain moves, so they don't stop working.
• Check the domain's status. Under the registry's rules, a domain in closed redemption can't be transferred. You can look up a .co.za domain on the ZARC whois page at zarc.web.za/whois.

How long it takes

The registrant has 5 days to accept the approval email. If the transfer is taking longer than you expect, open a support ticket.

If it still doesn't work

Open a support ticket from your client area with the domain name, the company it's with now, and whether you've received the approval email. Never forward an email that contains a password.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Who sends the approval email? ZARC, the .co.za registry, from SRS ZA Ticket System.

Who gets it? The domain's current registrant, at the email address on the domain's record.

How long do I have to accept it? 5 days.

Can I transfer a domain in redemption? Not during closed redemption, under the registry's rules.

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