Knowledgebase

Short answer: add your domain in your builder's account first, then copy the nameservers they give you and enter them in your client area under Manage Nameservers. Allow up to 48 hours.

Many clients build their site on Wix, Vercel or a similar builder and keep the domain with us. That works well. The domain stays registered with us, and the builder looks after the website.

Steps

1. In your builder's account, add or connect your domain. Follow their instructions. They'll show the nameservers to use, or sometimes DNS records instead.
2. Log in to your client area.
3. Open your domain's nameserver settings.
4. Choose custom nameservers and enter the builder's nameservers exactly as they show them, one per box.
5. Save.

For more detail, see "How do I change my nameservers?".

Before you switch

• Email. If your email is hosted with us, pointing the nameservers to a builder moves your DNS there too. Your email can stop unless the builder's DNS has the right MX records. Check with us first if you're not sure.
• Other records. Any records you've added with us, such as verification TXT records, don't move. Add them again at the builder.
• Set up at the builder first. If you change the nameservers before the domain is added at the builder, the change may not hold and can look as if it went back.

If the builder asks for DNS records instead

Some builders ask you to add A or CNAME records rather than change nameservers. You can only add records with us if you have a hosting package. See "How do I add a DNS record (TXT, CNAME, A or MX)?" and "Do I get DNS and email with a domain only, or do I need hosting?".

If it still doesn't work

See "Why haven't my nameservers updated?". Then open a support ticket with your domain and the builder's nameservers pasted as text.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Does my domain move to Wix or Vercel? No. It stays registered with us. Only the website and DNS are handled by the builder.

Will my email keep working? Only if the builder's DNS has the right email records. Check first.

How long does it take? Up to 48 hours, often less.

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