Knowledgebase

Short answer: copy the TXT record that Google or Microsoft gives you and add it where your domain's DNS is managed. If you have hosting with us and use our nameservers, that's the Zone Editor in cPanel. Then go back and click verify.

Google Workspace, Google Search Console and Microsoft 365 all ask you to prove you own your domain by adding a TXT record. It's one of our most common requests.

First, find where your DNS is

• You have hosting with us and use our nameservers (ns1.connectedi.co.za and ns2.connectedi.co.za): add the record in cPanel. Steps below.
• Your nameservers point somewhere else, such as Vercel or Wix: add the record there, not with us.
• You only have the domain with us: there's no DNS zone on our side. See "Do I get DNS and email with a domain only, or do I need hosting?".

Add the TXT record in cPanel

1. In Google's or Microsoft's admin page, copy the verification value. Leave that page open.
2. Log in to cPanel. See "How do I log in to my hosting control panel (cPanel)?".
3. In the Domains section, click Zone Editor, then Manage next to your domain.
4. Click Add Record and choose TXT as the type.
5. In Name, enter what Google or Microsoft shows. If they say @ or leave it blank, use your domain name.
6. Paste the value into the record field.
7. Click Save Record.
8. Go back to Google or Microsoft and click verify.

For the full walk-through, see "How do I add a DNS record (TXT, CNAME, A or MX)?".

Good to know

• Paste the value, don't type it. One wrong character and the check fails.
• Leave existing TXT records alone. A domain can have several, including the SPF record for email.
• Microsoft 365 may also ask for MX and other records when you move email to them. Changing the MX records moves your email away from us.
• Allow up to 48 hours.

If it still doesn't work

See "Why didn't my website or email change after a DNS update?". Then open a support ticket with your domain and the record pasted as text, not as a screenshot.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can you add the record for me? Open a ticket with the record pasted as text and ask.

Why can't I find DNS management? Your domain probably has no hosting with us, or its nameservers point elsewhere.

MyGuru Support