Knowledgebase

Short answer: to reset your password, use the forgot password link on the client area login page and follow the email we send. To update your details, log in and open your account details.

Reset your client area password

1. Go to the client area login page.
2. Click the forgot password link.
3. Enter the email address on your account.
4. Open the email we send and follow the link to set a new password.
5. If the email doesn't arrive in a few minutes, check your spam or junk folder.

This only resets your client area password. Email and cPanel passwords are separate. See "How do I change or reset my email password?" and "How do I reset my cPanel password?". To tell which password opens what, see "Which password do I use?".

Update your details

1. Log in to your client area.
2. Click the "Hello" greeting with your name to open your account menu, then click Account Details.
3. Change your name, company, email address or postal address, and save your changes.

To change your password while you're logged in, open your account menu and click Change Password. Enter your Existing Password, then your New Password and Confirm New Password, and click Save Changes.

To change who owns a domain, see "How do I update my domain's contact or owner details?".

If it still doesn't work

If the reset email never arrives, open a support ticket from the email address on your account. You can open a ticket without logging in. Never put a password in a ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

I don't get the reset email. Why? Check spam. It goes only to the email address on your account.

Is my client area password the same as my email password? No, they're separate.

MyGuru Support