Knowledgebase

Short answer: be wary of any email that pushes you to pay fast through a link, asks for a password, or comes from a company you don't deal with. Our invoices are always in your client area, so log in there yourself instead of clicking a link.

Common tricks

• A "domain expiry" or "search engine listing" notice from a company you've never used. It's often an offer to move your domain, not a bill.
• An email that says your mailbox is full or will be closed, with a link to "log in".
• Bank details that differ from the ones on your invoice.
• Spelling mistakes, odd sender addresses and pressure to act today.

Check it's really from us

• Log in to your client area yourself and look for the invoice. If it's not there, it's not from us.
• Our support address:

team@myguru.co.za

If you clicked a link

Change the password you typed in straight away, then open a support ticket.

If it still doesn't work

Forward the email to us in a support ticket and we'll tell you if it's real. Don't pay it first.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Should I send my password if an email asks for it? No. Never send a password by email, even if the email looks like it's from us.

MyGuru Support