Knowledgebase

Short answer: Site Care keeps your WordPress site updated, backed up and monitored, with a set number of small changes each month. It doesn't include cleaning up a hacked site, phone support, design changes or SEO.

Site Care is our monthly care plan for WordPress websites. Here's what you get and what's charged separately.

What's included

All Site Care plans include:

• Automated updates for WordPress, your theme and your plugins.
• Uptime monitoring, so we know if your site goes down.
• Backups, with a restore check each month.
• Email support.
• A monthly note listing updates done, uptime, backups, the restore check result and any fixes.

The plans differ in how many small changes, content updates or fixes we do each month and in what else is checked. Essential includes up to 1 a month. Plus includes up to 2 a month and a monthly security scan, with findings listed in your note. Pro includes up to 4 a month, a same-business-day response on weekdays and a quarterly health review of speed, plugins, security and backups, with a short written summary.

What isn't included

• Malware or hack cleanup.
• Phone support.
• Design changes.
• SEO.

Anything outside your plan is quoted per job before we start.

Changing or stopping Site Care

Site Care is billed monthly and needs 30 days' notice to cancel. See "How do I cancel or change my Site Care plan?".

If it still doesn't work

Open a support ticket from your client area, tell us your site address, and describe what you're seeing.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Does Site Care fix a hacked website? No. Hack cleanup is quoted separately.

Does it include design changes? No.

How much notice do I need to stop? 30 days.

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