Knowledgebase

Short answer: open a support ticket with the page address and exactly what you'd like changed. Each request counts as one of your plan's small changes for the month.

What to include

1. The page address.
2. What to change, with the new text or images attached.
3. Any deadline.

One ticket per change keeps things clear.

Changes included each month

• Essential: up to 1 small change, content update or fix
• Plus: up to 2
• Pro: up to 4

If a request is bigger than a small change, or you've used your changes for the month, we'll quote it per job before we start. See "How is work outside Site Care billed?".

What isn't a Site Care change

Design changes, SEO and hack cleanup aren't included. See "What does Site Care cover, and what doesn't it?".

If it still doesn't work

Reply on the same ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can I phone in a change? Site Care doesn't include phone support. Use a ticket.

MyGuru Support