Knowledgebase

Short answer: for a .co.za domain you don't need an authorisation code, so you leave that field blank at the new company. For a .com domain, open a support ticket and ask for the code (called an EPP code).

Moving your domain to another registrar is your choice, and we'll help you do it. The steps depend on the domain ending.

.co.za domains

1. Start the transfer at the company you're moving to.
2. When they ask for an authorisation code, leave the field blank and submit the transfer.
3. Follow any confirmation steps they send you.

.com domains

1. Log in to your client area.
2. Go to Domains, then My Domains, and click Manage next to your domain. If the Manage menu shows Registrar Lock, check the lock is off before you transfer, because the lock stops a transfer.
3. Open a support ticket and ask for the domain's EPP code.
4. Copy the code and paste it in at the company you're moving to.

Good to know

• Do the transfer for each domain separately. You can have both kinds of domain on the same account.
• Moving your domain doesn't move your website or email. Plan those first, or your site and email can stop working when the domain moves.
• A domain in closed redemption can't be transferred. See "What happens if my domain or hosting expires?".
• If you get stuck, open a support ticket and tell us which domain you want to move.

If it still doesn't work

Open a support ticket from your client area with the domain name and what the new company is asking for. Paste any error message as text.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Do I need an auth code for a .co.za domain? No. Leave the field blank.

Where do I find the EPP code for a .com? Open a support ticket and ask for it.

Will my website move with the domain? No. The domain and the hosting are separate.

MyGuru Support