Knowledgebase

Short answer: look at your domain in your client area, which shows its renewal date. You can also look it up in a public whois search.

Knowing your renewal date helps you avoid your website and email going offline.

In your client area

1. Log in to your client area.
2. Open Domains, then My Domains. The Next Due column shows when each domain renews.
3. Click Manage next to a domain to see its Next Due Date and other details.

With a public whois search

A whois search shows a domain's public record, including its status. For a .co.za domain you can use the whois search on the registry's website, ZARC, at zarc.web.za/whois. Whois can show a status such as "server hold" when there's a problem with the domain. If you see that, open a support ticket straight away.

Stay ahead of it

• Note your domain's expiry date in your own diary or calendar.
• Renew before that date. If a domain expires, your website and email stop working.
• To renew or stop a renewal, see "How do I cancel a service or stop my domain renewing?". To see what happens if it lapses, see "What happens if my domain or hosting expires?".

If it still doesn't work

Open a support ticket from your client area with the domain name.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Where do I see my domain's renewal date? In your client area under Domains, then My Domains, in the Next Due column.

What does "server hold" mean? See "What happens if my domain or hosting expires?".

Will email stop if my domain expires? Yes.

How do I keep track of my expiry date? Note it in your own diary or calendar.

MyGuru Support