Knowledgebase

Short answer: pay the overdue invoice in your client area. If it's still off after you've paid, open a support ticket with the invoice number.

Paying the invoice is how you get it back.

Why it was suspended

• 7 days after the due date, an unpaid service is suspended.
• 90 days after the due date, the service is terminated.

Get it back on

1. Log in to your client area.
2. Open Billing, then My Invoices, and open the overdue invoice.
3. Pay it.

Once the payment is confirmed, the service switches back on automatically. You don't need to ask us.

If you paid by bank transfer, we need to confirm the payment first. See "How do I pay by EFT and send proof of payment?".

If it's still off after paying

Open a support ticket with the invoice number and the date you paid. Never send card details in a ticket. Our support hours are Monday to Friday, 09:00 to 17:00.

If it still doesn't work

Clear your browser cache or try another device, then reply on your ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

When is a service suspended? 7 days after the due date if the invoice is unpaid.

Do I need to ask you to switch it back on? No. Once the payment is confirmed, it switches back on automatically. You don't need to ask us.

MyGuru Support