Knowledgebase

Short answer: choose Bank Transfer on the invoice, pay into our account, then send us your proof of payment with the invoice number.

You can pay an invoice by bank transfer (EFT) instead of by card. We then confirm the payment and mark the invoice paid.

Pay by EFT

1. Log in to your client area, open Billing, then My Invoices, and click View Invoice.
2. Choose Bank Transfer as the payment method.
3. Pay from your bank using our bank details.

First National Bank, current account, branch code 250655, account name MyGuru (Pty) Ltd.

The account number is on your invoice. Include your invoice number when you send your proof of payment.

Send your proof of payment

Open a support ticket, attach the proof of payment (a .pdf or image works) and include the invoice number. You can also email it to our support address:

team@myguru.co.za

We check the payment and mark the invoice paid. Our support hours are Monday to Friday, 09:00 to 17:00.

Good to know

• A bank transfer isn't instant, so a suspended service comes back only once we've confirmed the payment.
• Never send card details or passwords in a ticket.

If it still doesn't work

If your invoice still shows unpaid after you sent proof, reply on the same ticket.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Can I pay by EFT? Yes, choose Bank Transfer on the invoice.

What reference do I use? Open a support ticket and we'll confirm.

How do I send proof of payment? Attach it to a support ticket with the invoice number.

MyGuru Support