Knowledgebase

Short answer: you start the transfer in our cart. For a .co.za domain, the registry then emails the current owner to approve the move.

You can move a domain you registered elsewhere to us, so your domain and hosting are in one place.

Before you start

• Check that your domain is still active and isn't about to expire at your current company.
• Ask your current company for the domain's authorisation code (also called an EPP code), if it uses one.
• Plan your website and email first. If you're not sure what the transfer means for them, open a support ticket and ask before you start.

Steps

1. In the client area, open Domains, then Transfer Domains to Us.
2. Type your domain in the Domain Name field.
3. If you have an authorisation code, enter it in the Authorization Code field.
4. Check out. The cart shows the price before you pay.
5. For a .co.za domain, watch for the approval email. See below.

.co.za transfer R0.00.

The approval email for .co.za domains

For a .co.za domain, ZARC emails the current registrant to approve the move. See "What is the ZARC approval email for a .co.za transfer?".

How long it takes

If it's taking longer than you expect, open a support ticket with the domain name.

Good to know

• Moving a domain doesn't move a website or email by itself. Open a support ticket and we'll confirm what we need to move those as well.
• Never put a password in a ticket.

If it still doesn't work

Open a support ticket from your client area with the domain name, the company it's with now, and any message you see, pasted as text.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Do I need an authorisation code? Ask your current company. If it gives you one, enter it in the cart.

Who approves a .co.za transfer? The domain's current registrant, by accepting the registry's email within 5 days.

How long does a transfer take? Open a support ticket and we'll confirm for your domain.

Will my email stop during the transfer? Open a support ticket before you start and we'll confirm.

MyGuru Support