Knowledgebase
How do I update my domain's contact or owner details? Print this Article
Short answer: open a support ticket with the domain name and the new details. We'll reply with anything else we need.
To change your own account details, such as your name, email address or postal address, see "How do I update my account details or reset my client area password?". The contacts on a domain are separate: you can see them in your client area under Domains, then My Domains, Manage, then Contact Information.
Changing the owner or contact details on a domain
- Open a support ticket with the domain name.
- Give the new owner's or contact's details: name, company if there is one, email address and phone number.
Why it matters
For a .co.za domain, the registry's approval emails, such as the one for a transfer, go to the email address on the domain's record. Keep it an address you can read.
If it still doesn't work
Reply on your ticket with the domain name.
To send us the right details first time, see "How do I open a support ticket, and what should I include?".
Quick questions
Can I change the owner of my domain? Open a support ticket with the domain name and the new owner's details, and we'll confirm what's needed.
Is this the same as my account details? No. Your account details are separate.
MyGuru Support
Was this answer helpful?
Related Articles
Short answer: you add DNS records in the Zone Editor in your hosting control panel (cPanel). That...
Short answer: a domain on its own doesn't come with DNS or email on our side. There's no DNS zone...
Short answer: you can change them yourself in your client area, in a few clicks. Set the domain...
Short answer: a nameserver change can take up to 48 hours to reach everyone. If it's been longer,...
Short answer: DNS changes aren't always instant. Most show up within minutes, but it can take up...
