Knowledgebase

Short answer: to stop a domain renewing, turn off auto renew for it in your client area. To cancel a domain or service, open a support ticket. We'll confirm the next steps in the ticket.

Stop a domain from renewing

1. Log in to your client area.
2. Open Domains, then My Domains, and click Manage next to your domain.
3. In the Manage menu, click Auto Renew, then click Disable Auto Renew.

If a renewal invoice has already been raised and you don't want it, open a support ticket and ask.

Cancel a domain or a service

Open a support ticket and tell us which domain or service you want to cancel. We'll confirm what happens next and when the cancellation takes effect. For a hosting service, the service's page in the client area also has Request Cancellation under Actions. If your business is closing and you have unpaid invoices, say so in the ticket.

Site Care needs 30 days' notice to cancel. See "How do I cancel or change my Site Care plan?".

What happens to an unpaid invoice

An unpaid invoice is cancelled automatically 90 days after its due date. Don't rely on this to cancel something. An overdue invoice suspends the service 7 days after the due date. See "My service was suspended: how do I get it back on?".

Want to keep it instead?

Pay the renewal invoice in your client area and the domain renews. Note your domain's expiry date in your own diary. See "How do I find out when my domain expires?". If it has already expired, see "What happens if my domain or hosting expires?".

You can also renew a domain early, before the invoice arrives. See "How do I renew a domain or hosting early?".

If it still doesn't work

Open a support ticket with the domain name and what you want to happen.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

How do I stop my domain renewing? Turn off auto renew in your client area.

Can I cancel the renewal invoice myself? Open a support ticket and we'll confirm.

How do I cancel a service? Open a support ticket with the domain or service name.

MyGuru Support