Knowledgebase

Short answer: Essential suits a site that rarely changes. Plus suits a business site with regular small changes. Pro suits a busy site or shop that needs quick answers.

The plans

• Essential: up to 1 small change, content update or fix a month
• Plus: up to 2 a month, plus a monthly security scan with findings listed in your note
• Pro: up to 4 a month, same-business-day response on weekdays, and a quarterly health review of speed, plugins, security and backups with a short written summary

Every plan includes automated updates, uptime monitoring, backups with a monthly restore check, email support and a monthly note listing updates done, uptime, backups, the restore check result and any fixes. The price shows in the client area before you order.

How to choose

• Few changes a month? Essential.
• A few edits each month, such as new staff or prices? Plus.
• Your site makes you money every day? Pro.

To change plan later, see "How do I cancel or change my Site Care plan?".

For what isn't included, see "What does Site Care cover, and what doesn't it?".

If it still doesn't work

Open a support ticket with your site address and what you need help with each month.

To send us the right details first time, see "How do I open a support ticket, and what should I include?".

Quick questions

Does any plan include hack cleanup? No, it's quoted separately.

MyGuru Support